ZiNET Gold Warranty and Return Policy

Warranty and Return Policy

Warranty Information

At Zinet Gold, we stand behind the quality of our products with a comprehensive warranty and special certificates. To access warranty services, including repairs and maintenance, simply present your Warranty Certificate. Our dedicated support team is always available to ensure you can enjoy your purchase for years to come.

To maintain your warranty, please ensure that no third parties or institutions intervene with your product. This includes refraining from size adjustments, repairs, or any modifications. Products that have been altered, exposed to unsuitable storage conditions, impacted through improper use, or damaged by chemicals will not be covered by the warranty.

Please note that all shipping costs for repairs are the responsibility of the customer.

Return Policy

If you wish to cancel and return your order, please first contact our support line at +905368515047+14698889747 to receive the necessary return address. You are responsible for the package until it reaches us. Upon receipt of the product, we will process the cancellation after conducting the required inspections. If the order has not yet been shipped, it will be canceled upon your request.

In accordance with Law No. 6502 on Consumer Protection, you have the right to withdraw from the contract within 14 days from the date of delivery to you or to the designated recipient. To exercise this right, you must notify Zinet Gold via fax, email, or telephone within this period, and the product must remain unused. When exercising the right of withdrawal, you must return the cargo delivery report indicating that the product was sent to us, along with the original invoice. Refunds will be processed within 7 days of receiving these documents. Please note that VAT and other legal obligations cannot be refunded if the original invoice is not provided.

Please be aware that the right of withdrawal does not apply to custom-made or personalized products, including items with engravings or those made to specific sizes as per customer request.

To return an order, ensure that the product, invoice, delivery note, certificate, product box, packaging, and all associated materials are included in the return shipment. The customer is responsible for any loss of value due to damage during the return shipping process. Returns without prior approval from Zinet Gold will not be accepted.

Once your return is received, our experts will review it to ensure compliance with return conditions. If approved, refunds will be issued to the original payment method: credit card transactions will be refunded to the card, and money order/EFT payments will be refunded to the bank account. Please allow 1-4 weeks for refunds to reflect in your account.

Please note that there may be slight variations in the gram weight of our products.